Shipping Policy

Shipping Policy

At Frostiva, we ensure safe, timely, and secure delivery of our premium dried fruits and vegetables to domestic and international markets.

1. Order Processing Time

Orders are processed within 2–5 business days after confirmation.

Bulk and export orders may require additional processing time depending on quantity and documentation.

2. Shipping Methods

We partner with trusted logistics and freight providers. Shipping methods may include:

  • Domestic courier services
  • Air freight
  • Sea freight (for export orders)

Shipping method is selected based on order size, destination, and customer requirements.

3. Delivery Time

  • Domestic deliveries: 5–7 business days (approx.)
  • International deliveries: Based on destination country and shipping mode

Delivery timelines may vary due to customs clearance, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping costs are calculated based on:

  • Order quantity
  • Destination
  • Mode of transport

For bulk and export shipments, charges will be shared during order confirmation.

5. Customs & Duties (International Orders)

For international shipments, customs duties, taxes, and import regulations are the responsibility of the buyer unless otherwise agreed in writing.

6. Damaged Shipments

  • Notify us within 48 hours of delivery
  • Provide clear photos and order details

Our team will review the case and assist accordingly.