Return Policy
Return & Refund Policy
At Frostiva, we are committed to delivering premium-quality dried fruits and vegetables. Please review our return and refund policy carefully.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
- The product is damaged during transit
- Incorrect product delivered
- Manufacturing defect found
The product must be unused, unopened, and in its original packaging to qualify for return.
2. Return Request Process
- Contact us within 3–7 days of receiving the product
- Provide order details and clear photos of the issue
- Our team will respond within 2–3 business days
Note: Returns without prior approval will not be accepted.
3. Refund Policy
- Refund processed within 7–10 business days after approval
- Refund issued via original payment method or mutually agreed method
4. Non-Returnable Items
Due to the nature of food products, returns are not accepted for:
- Opened or used products
- Change of mind
- Improper storage after delivery
5. Bulk & Export Orders
Bulk and export orders are subject to separate agreements and may not be eligible for standard return policies unless specified in contract terms.